Refund policy

Returns and refunds

Personalized products
Our collar and leash sets are made with the name and/or phone number supplied by the customer. For goods made to a customer’s specifications or clearly personalized, the statutory 14-day right of withdrawal does not apply. We therefore do not accept change-of-mind returns of engraved products. If we offer any non-personalized goods, the applicable statutory withdrawal rights remain in force.

Damaged, defective, incorrect, or misdescribed goods
Please contact us at olehshopfy@gmail.com with your order number and a description of the issue. Photos can help us resolve it faster. Your statutory rights are not affected by the personalization. Where goods are defective or not as described, we will provide the remedy required by applicable law, such as a repair or replacement at no cost, or a price reduction or refund where appropriate.

Please do not send an item back without contacting us first. We will give you instructions if a return is needed. For a justified claim about defective or incorrect goods, we will bear the necessary return costs.

Refunds
When a refund is due, we will return it to the original payment method in accordance with applicable law. Contact us at olehshopfy@gmail.com if you have any questions about a return, cancellation, or refund.